Shipping & Returns
USA & International Shipping
Delivery Times For In Stock Items ( We ship from Boston, MA ) :
Standard Shipping USPS - 2-5 business days (After warehouse processing)
2nd Day Air UPS - 2 business days (After warehouse processing, for same day shipping order must be placed by 12PM EST.)
Next Day Air UPS - 1 business day (After warehouse processing, for same day shipping order must be placed by 12PM EST.)
International First Class USPS - 7-20 business days, depending on location and customs. (After warehouse processing)
Worldwide Express UPS - 2-5 business days (After warehouse processing)
*Warehouse processing times may take up to 1-2 days after an order is placed, Monday through Friday. We do aim to ship in-stock orders the same day or within 24 hours. Any pre-orders items will ship when they become in-stock
USA RETURNS/EXCHANGES:
We hope you love your ALINA SOL® products. We accept returns of unworn, unwashed, and undamaged items with tags attached in their original condition within 10 days of the delivery date. (PocketCor® Water Flasks are non-refundable.)
USA Free Exchanges:
We offer 1 free size exchange per belt, for every USA online order!
You have 10 days from the delivery date of your order to request your free size exchange. To be eligible for a free exchange, the item must have the blue tag attached and be sent back to our warehouse in brand new unused condition. Please note once you use your 1-free size or color exchange, the exchange item that you receive will then be final-sale. After the exchange is processed your order will not be eligible for further returns/exchanges. Email info@alinasol.com with your order number to start the free size and/or color exchange process!
Return Instructions: If you need to return or exchange your item, please follow the below steps:
- Reach out to us at info@alinasol.com. In your email include your order# and explain the reason for your return request or exchange. If you are using your 1-free exchange please include the size/color you want instead. We will get back to you within 24-72 hours with a USPS return label. If you would like to make an exchange, we offer 1 free return label on each order for exchanges. If you would like to start a return, please note there is a $5.50 return shipping fee that will be deducted from your total refund amount. Attach the label to your package and send the item back to us.
*Please note any shipping fees you originally purchased when placing your order will not be refunded to you.
- All merchandise must have all tags attached in their original condition, and must not be worn or washed. ALINA SOL® reserves the right to refuse a refund for any items received back used in unsatisfactory condition or items that were used with the tags removed.
- Once your return is delivered, please allow 7-10 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund back to your original payment method, minus any return shipping fees.
INTERNATIONAL SHIPPING & RETURNS
We are excited to open up shipping to our friends in Canada, Australia, New Zealand, the UK, France, Netherlands, Switzerland, Greece, Iceland, Ireland, Italy, Monaco, Norway, Germany, Belgium, Poland, Sweden, Croatia, Denmark, Finland, and Israel. If your country is not listed, we have not opened us shipping to your specific region yet. Stay tuned!
Each order is subject to your countries taxes, duties, VAT, GST which will be collected upon checkout on alinasol.com. Your checkout amount is inclusive of all applicable taxes dependent on your shipping address.
We offer shipping overseas with UPS and USPS (United States Postal Service). UPS Worldwide delivers on average within 2-5 business days.
USPS First-Class International delivers on average within is 7-20 business days.
We currently do not accept international returns or exchanges.
DAMAGED GOODS
We inspect all merchandise before packaging and sending, however if you receive an ALINA SOL® product that is damaged, please email info@alinasol.com within 48 hours of delivery. Include photos of the damaged good and your order # in the email. Items received damaged will be handled on a case by case basis.